Hands-Feet IT Support
On-site technical support for IT systems and infrastructure
Caggrey Concepts “Hands and feet” IT support is a term we use to refer to on-site technical support for IT systems and infrastructure. This type of support is typically provided by our experienced IT technicians or engineers who are physically present on-site to troubleshoot and resolve technical issues.
Our Hands and feet support is especially important for businesses that rely heavily on their IT infrastructure, such as data centers, financial institutions, and healthcare providers. These organizations often require rapid response times to resolve IT issues to minimize downtime and prevent negative impacts on their operations and customer service.
Some of the common activities that our hands and feet IT support personnel may perform include:
This involves tasks such as replacing faulty components, upgrading hardware, and performing routine maintenance tasks on servers, switches, routers, and other IT equipment.
Our Hands and feet IT support personnel troubleshoot technical issues with software applications, network connections, and other IT systems to identify the root cause of the problem and implement a solution.
Caggrey Concepts experienced engineers install and configure new hardware and software applications, ensuring that they are properly integrated with the existing IT infrastructure.
We keep track of IT assets, including hardware and software licenses, and maintain an inventory to ensure that all equipment is properly accounted for.